Privacy Policy

This Privacy Policy explains how TOPME, a proprietorship firm ("we", "us") collects, uses, shares and protects personal information when you visit topme.co.in, fill in our forms, chat with us, or join any TOPME program, including MEDPATH and NEXT (together, the "Services").

We follow the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them. By using the Services, you agree to this policy.

1. Information we collect

Information you give us

• Name, phone number (including WhatsApp), email address and city.
• Student details such as class, school or college, exam, rank, category, preferences and goals, when shared for guidance.
• Parent or guardian details, where the student is under 18.
• Messages, questions and feedback you send us, including questions asked in any AI chat on our pages.
• Billing details needed to complete a purchase.

Payment information

Payments are processed by our payment partners. We do not collect or store your full card number, CVV, UPI PIN or net-banking password. We only receive a payment confirmation and basic transaction details.

Information collected automatically

When you visit our website, we and our service providers may collect device and browser type, IP address, pages visited, time spent and the site that referred you, using cookies and similar technologies.

2. How we use your information

• To answer enquiries and recommend suitable programs.
• To register you, give you access to programs and deliver guidance.
• To process payments, issue invoices and handle refunds.
• To send updates about your program, sessions and important changes by WhatsApp, SMS, email or phone.
• To send information about new programs and events, only where you have agreed. You can opt out at any time.
• To improve our website, content and Services.
• To prevent fraud, keep our Services secure and meet legal obligations.

3. Consent

We process your personal data based on your consent, which you give when you fill in a form, register or make a purchase, and for purposes permitted by law. You may withdraw consent at any time by writing to us. Withdrawing consent does not affect processing already done, but we may be unable to continue providing some Services.

4. Students under 18

Many TOPME programs are designed for school students. If a student is under 18, a parent or legal guardian must register or give consent on the student's behalf. We do not knowingly collect a child's personal data without such consent, and we do not use children's data for behavioural tracking or targeted advertising. If you believe we have collected a child's data without consent, contact us and we will delete it.

5. How we share information

We do not sell your personal information. We share it only as needed with:

• Service providers who help us run the Services, such as website and form hosting, payment processing, messaging (including WhatsApp), email, video hosting and analytics. They may use your data only to provide services to us.
• Program mentors and counsellors working with TOPME, only to the extent needed to guide you.
• Authorities, when required by law, court order or to protect rights, safety and property.
• A successor business, if TOPME is merged or transferred, subject to this policy.

6. How long we keep information

We keep personal data only as long as needed for the purposes above, or as required by law (for example, tax and accounting records). Enquiry data with no further engagement is deleted or anonymised within 24 months.

7. Security

We use reasonable technical and organisational safeguards to protect your data. No online system is completely secure, so we cannot guarantee absolute security, but we will act promptly and notify affected users and authorities as required by law if a breach occurs.

8. Your rights

You have the right to:

• Ask what personal data we hold about you and how it is used.
• Correct, complete or update your data.
• Ask us to delete your data, unless we must keep it by law.
• Withdraw consent and opt out of promotional messages. For WhatsApp or SMS, you can also reply "STOP".
• Raise a grievance and nominate another person to exercise your rights in case of death or incapacity.

To use these rights, email info@topme.co.in. We may need to verify your identity first.

9. Cookies

We use cookies to keep the website working, remember preferences and understand how visitors use our pages. You can block or delete cookies in your browser settings, but some features may not work properly.

10. Links to other websites

Our pages may link to other websites, such as official counselling or university sites. We are not responsible for their privacy practices, so please read their policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its effective date. Significant changes will be communicated where appropriate.

12. Grievance Officer and contact

Grievance Officer: Sanjay Singh
Email: info@topme.co.in
We will acknowledge grievances within 48 hours and aim to resolve them within 30 days.