Refund & Cancellation Policy

This policy explains when refunds are available for programs, courses and events offered by TOPME, a proprietorship firm ("we", "us"). The refund window depends on the type of program you join, as set out below.

1. Guidance programs and events

This includes online counselling and admission guidance programs (such as MEDPATH, NEXT and IVY LEAGUE), webinars, seminars and workshops.

• You can request a full refund within 24 hours of payment, provided the first session or event has not yet taken place.
• If you can't attend a session or event, you can instead move free of charge to the next available batch or date, subject to availability.

2. Online courses

This includes online courses such as AI, Coding and Robotics, and other online courses TOPME offers.

• You can request a full refund within 7 days of purchase.

3. Offline courses

This includes classroom and centre-based courses.

• Full refund if requested within 7 days of the course start date.
• 50% refund if requested between 8 and 30 days from the course start date.
• Refunds are available up to 30 days from the course start date.

4. Fees that are not refundable

For all programs and courses, the following fees are not refundable:

• Registration fees.
• Kit and material fees, including any learning kits, devices or materials provided.

Refunds, where applicable, are calculated on the program or course fee after excluding these fees.

5. When you will always get a full refund

• Duplicate payment: if you were charged more than once for the same purchase.
• Failed access: if payment was taken but we could not give you access and could not fix the issue within 7 days.
• Cancellation by TOPME: if we cancel a program, course or paid event before it starts. You may choose a full refund or a transfer to another TOPME program.

6. Rescheduling by TOPME

If we reschedule a live session, class or event, we will inform you in advance and share the new date. If you cannot attend the new date, you may choose a transfer to another batch or a refund, by writing to us before it takes place.

7. How to request a refund or cancellation

Email info@topme.co.in with the subject "Refund request" and include:

• Your full name and registered phone number or email.
• The program or course name and your payment or order ID.
• The reason for your request.

We will confirm receipt within 2 working days and share our decision within 5 working days. Once a refund is processed, access to the program or course ends.

8. How refunds are paid

Approved refunds are made to the original payment method, such as UPI, card or net banking. After approval, it usually takes 5–7 working days for the amount to reach your account, depending on your bank or payment provider. Refunds are not made in cash or to a different account.

9. Changes to this policy

We may update this policy from time to time. The version shown on this page at the time of your purchase applies to that purchase.

10. Contact

For any question about refunds or cancellations, contact us using the details below.